REFUND POLICY
At Tissya, we are committed to providing stylish, quality fashion items to our customers. Currently, we do not offer refunds or exchanges on purchased products. We strive to make every shopping experience smooth and enjoyable, but we ask our customers to understand that refunds are limited to certain situations.
When Refunds Are Considered
Refunds are only considered if you do not receive your order. If the product delivered is damaged, defective, or not as described, please notify us within 24 hours of delivery. We will do our best to fix or resolve the issue, but please note that we do not offer refunds or exchanges, as products can get lost and we would incur a loss. These conditions are in place to ensure fairness and transparency for both our customers and our business.
How to Report Issues?
If you encounter a problem with your order, please contact us within 24 hours of delivery with the details of the issue. We will review your case carefully and make every effort to address your concerns. While we will try to resolve the issue promptly, please note that exchanges or returns cannot be guaranteed. However, if a refund is approved, it will be initiated within 4–5 business days after confirmation.
Your Agreement
By placing an order with Tissya, you acknowledge and agree to this policy. We appreciate your understanding and cooperation, which helps us maintain a reliable and efficient shopping experience for all our customers.